Live Operations
Recent Alerts
Devices
Chat Details
Select chat
Advanced multi-agent inboxScheduled replies are sent by queue worker when the selected time arrives.
AI Reply uses the selected chat history and CRM status to draft a safe response. Review before sending.
Select ticket
Ticket timeline and support flowTicket scheduled replies can be created from the linked chat in Advanced Inbox.
Manual Send / Queue Message
Auto uses smart routing. Multiple/All queues one copy per selected device. Logs show source as API, Chat or Manual.
Queue
Customer Support Tickets
Ticket Details
Select a ticket to view details, notes and timeline.
Customer CRM
CRM Setup
Compact list view for departments, teams and labels used by Chats and Advanced Inbox.
Quick / Canned Replies
Callbacks
Dead Letters
Logs
Alerts
Traffic Chart
Stats
Workers / Redis / Locks
Application Users / Admin Login Control
Create admins, managers, support agents and viewers. Disabled users are immediately blocked from API and live Socket.IO access.
API Keys
Settings
Environment values are read-only here. Application settings below can be added or edited instantly.
